Does New Balance Offer a Warranty on Tennis Shoes?

Yes! We offer a warranty on the New Balance 996v4, 1006, and Fresh Foam Lav within 6 months of the purchase date.

This limited guarantee program is for shoes purchased between November 30, 2019, through November 30, 2020. To qualify for the warranty, the shoes must:

  • Have an NDurance outsole that is completely worn through, exposing the midsole of the shoe
  • Have been used for playing tennis
  • Have been purchased at or an approved New Balance retailer in the United States
  • The uppers of the 996v4, 1006, and Fresh Foam Lav are not covered under the guarantee

Please keep in mind that the useful life of a tennis shoe will vary depending upon the frequency of its use, the surfaces upon which it is used, and the wearer’s style of play.

We would be happy to discuss whether your 996v4, 1006, or Fresh Foam Lav qualifies for a replacement. Please give us a call at (800) 595-9138 and one of our friendly Consumer Care Associates will gladly review your options.


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