Tracking Information Shows as Delivered, but I Have Not Received My Package?

Please check your property as well as with neighbors or family members in the home. Wait 36 hours, packages can show as delivered up to 36 hours prior to arrival.

  • If your tracking information shows that your package was delivered, but you can't find it:
    • Verify the order was placed with the correct address (email confirmation)
    • Check outside - The carrier may have left a notice of attempted delivery or left the package in a safe place such as a porch or garage
    • Check with other members of your household
    • Check your mailbox or anywhere else you receive mail - some shipping methods utilize multiple carriers
    • Wait 36 hours in rare cases, packages show as delivered up to 36 hours prior to arrival

Not able to locate the package? Contact us.

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