Tracking Information Shows as Delivered, but I Have Not Received My Package?

Please check your property as well as with neighbors or family members in the home. 

  • If your tracking information shows that your package was delivered, but you can't find it:
    • Verify the order was placed with the correct address (email confirmation)
    • Check outside - the carrier may have left a notice of attempted delivery or left the package in a safe place such as a porch or garage
    • Check with other members of your household
    • Check your mailbox or anywhere else you receive mail - some shipping methods utilize multiple carriers
    •  Wait for the full estimated shipping time frame to pass, in rare cases, packages may show as delivered up to 2 business days prior to arrival

Not able to locate the package? Contact us.

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