New
Balance
Faqs

How Do I Return or Exchange?

Need a new size, color or product? Return your original order and place a new one. A refund will be issued to the original form of payment within 10 business days of receiving the return. Our inventory changes often, and select sizes and colors may sell out.

  • Place a new order online or call (800) 595-9138
  • Follow our return instructions to send back the original item for a refund
  • Items returned must be in new unused condition

Returns

  • Return shipping is FREE when you use our prepaid UPS return label
  • Items returned from Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please call or email Customer Care for return instructions
  • Refunds are issued to the original form of payment (shipping costs not refunded) within 10 business days of receiving the return
  • Returns purchased with a Gift Card- Refund will be issued back to the same Gift Card used when the order was placed
  • If your return was purchased with an eGift- We will email you a new eGift valued at the refund amount
  • Returning an online item you received as a gift? Call us at (800) 595-9138 and we’ll issue you an online credit for use on newbalance.com
    • Otherwise, the refund will be credited to the original form of payment used for the order
  • Items purchased at a retail store should be returned to the store

NOTE: Returns on the New Era x New Balance 574 Sport must include the shoes, hat, and custom box.