How Can I Track My Order?

Visit newbalance.com/track to track your order and find order details. If your order shipped via the US Postal Service, please email us.

Tracking will be emailed within 2 business days of placing your order.

  • Orders placed on newbalance.com take up to 2 business days to process 
  • Ordered an NB1 Custom style? When Will I Receive My NB1 Shoes?
  • Check your spam/junk mail folder for this shipment confirmation (the subject line is "Your Order Has Been Shipped") if you don't see the email in your main inbox
  • If you believe that you mistyped your email address during checkout, please email us
  • Standard shipping is UPS Surepost: What Is UPS SurePost?
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