How Can I Track My Order?

Visit newbalance.com/track to track your order and find order details. If your order shipped via the US Postal Service, please email us.

Tracking will be emailed within 2 business days of placing your order.

  • Orders placed on newbalance.com take up to 2 business days to process 
  • Ordered an NB1 Custom style? When Will I Receive My NB1 Shoes?
  • Check your spam or junk mail folder for this shipment confirmation (the subject line is "Your Order Has Been Shipped") if you don't see the email in your main inbox
  • You can track your order using your order number, last name, and shipping ZIP code
  • If you believe that you mistyped your email address during checkout, please email us
  • Standard shipping is UPS Surepost: What is UPS SurePost?
    • UPS picks up from our warehouse and the tracking starts with 1Z
    • The package is then dropped with USPS to finish the delivery to the address provided on the order
    • USPS tracking starts with a 9 and has 20-22 digits and no letters
Was this article helpful?
1 out of 8 found this helpful
Have more questions? Submit a request