When Will I Receive My NB1 Shoes?

NB1 orders are made and delivered in 2 weeks or less.

Below are recommended order-by dates to ensure your NB1 Custom order arrives by December 24, 2018:

  • 12/07/18 UPS Ground
  • 12/10/18 UPS Priority 2-Day Air

NB1 Order Details:

  • Unfortunately, we cannot accept returns on custom shoe orders - For more information regarding returns, click here
  • When your order is in pending status:
    • This means we are handcrafting your custom shoe, cleat, or turf shoe
    • Your order will be in pending status until the order is shipped
    • An email will be sent once the order has shipped
  • NB1 orders ship UPS
    • Ground service - Delivered within 5 business days once shipped
    • Priority service - Delivered within 2 business days once shipped

NOTE: To provide you with the best service possible, New Balance processes orders soon after they’re received. Unfortunately, once your order is placed, we cannot change or cancel it.



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