When Will I Receive My NB1 Shoes?

***Please NOTE: The NB1 custom footwear program has been temporarily suspended, for more information see, A Message to Our Community About COVID-19

NB1 orders for cleats/turf shoes are made and delivered in 3 weeks or less. NB1 orders for lifestyle are made and delivered within 2 weeks or less.

NB1 Order Details:

  • Unfortunately, we cannot accept returns on custom shoe orders - For more information regarding returns, click here
  • When your order is in pending status:
    • This means we are manufacturing your custom shoe, cleat, or turf shoe
    • Your order will be in pending status until the order is shipped
    • An email will be sent once the order has shipped
  • NB1 orders via ship UPS
    • Ground service - Delivered within 5 business days once shipped

NOTE: Once you have placed an NB1 order it may be changed or canceled for up to one hour​ from the time it was placed. Please click through the link on your order confirmation for more information. 





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