NB1 orders are made and delivered in 2 weeks or less.
Below are recommended order-by dates to ensure your NB1 Custom order arrives by December 24, 2018:
- 12/07/18 UPS Ground
- 12/10/18 UPS Priority 2-Day Air
NB1 Order Details:
- Unfortunately, we cannot accept returns on custom shoe orders - For more information regarding returns, click here
- When your order is in pending status:
- This means we are handcrafting your custom shoe, cleat, or turf shoe
- Your order will be in pending status until the order is shipped
- An email will be sent once the order has shipped
- NB1 orders ship UPS
- Ground service - Delivered within 5 business days once shipped
- Priority service - Delivered within 2 business days once shipped
NOTE: To provide you with the best service possible, New Balance processes orders soon after they’re received. Unfortunately, once your order is placed, we cannot change or cancel it.