- Package the item(s) that needs to be returned
- Items should be placed in a shipping box to keep them safe during transit
- Print a return shipping label
- Drop the package at your local UPS location
- We recommend keeping a copy of the tracking number for your records
- When Will I Be Refunded For a Return?
- Can I Return My NewBalance.Com Order To A New Balance Store?
NOTE: SHIPPING COST IS NOT REFUNDED FOR RETURNED ORDERS
If your order was purchased in a New Balance store and shipped directly to your address, and you need to return merchandise, please follow the directions on your enclosed packing slip. See the FAQ here: How Do I Return an Order Placed at a New Balance Store That Shipped to Me?