- Package the item(s) that needs to be returned
- Items should be placed in a shipping box to keep them safe during transit
- Print a return shipping label
- Drop the package at your local UPS location
- We recommend keeping a copy of the tracking number for your records
NOTE: SHIPPING COST IS NOT REFUNDED FOR RETURNED ORDERS
If your order was purchased in a New Balance store and shipped directly to your address, and you need to return merchandise, please follow the directions on your enclosed packing slip.
**We are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed. For more information please view our returns page here**