Returns: How Do I Make a Return?

  • Package the item(s) that needs to be returned
    • Items should be placed in a shipping box to keep them safe during transit
  • Print a return shipping label
  • Drop the package at your local UPS location
  • We recommend keeping a copy of the tracking number for your records

NOTE: SHIPPING COST IS NOT REFUNDED FOR RETURNED ORDERS

If your order was purchased in a New Balance store and shipped directly to your address, and you need to return merchandise, please follow the directions on your enclosed packing slip. 

**We are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed. For more information please view our returns page here**

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