Can I Make Changes or Cancel My NB1 Order?

Yes. NB1 orders may be changed or cancelled within 1 hour of being placed.

Access your order by entering your order info on the Track Your Shipment page here OR log into your account to make a change here.

What can be changed?

  • Name
  • Street number

What can't be changed?

  • Materials
  • Color
  • Personalization
  • Size and width
  • Payment method
  • Shipping method
  • Billing address
  • Items may not be added to the order

NOTE: If changes need to be made to any of the above, we recommend cancelling the order and placing a new one.

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