How Do I Return an Order Shipped to Me That Was Placed at a New Balance Store?

If you need to return merchandise from an order that was placed at a New Balance Store, please follow the directions on the packing slip enclosed with your order for return instructions.

Easy Returns and Exchanges:

Option 1: Return or Exchange FREE to New Balance Stores.

Option 2: Return by Mail using the return label provided on the packing slip and include a copy of your packing slip. Please note return postage is not prepaid.

If you wish to ship your merchandise by Mail and no longer have the packing slip, please include a copy of either your emailed shipping confirmation or your sale receipt along with the unworn merchandise. 

Mail your New Balance Store return to:


A refund will only be credited to the card used to make the purchase. Items returned after 30 days will be issued a New Balance Gift Card. Please allow 10 days from receiving returned merchandise for processing your refund. For questions, please call the number at the bottom of your receipt. 




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